CUSTOMER JOURNEY WORKSHOP
Ideal for
-Deciphering the Hierarchy of Customer Needs
-Redesigning The Customer Journey:
As Is vs To Be
-Developing Customer Engagement & Interaction Models
-Developing New Touchpoints
Tools
-Digital Engagement & Interaction Tools -Workshop Cards
Specially Designed Per Customer
Type
-Digital
-On Premise / Physical
-Number of attendees: 5-45
Language
-English
-Turkish
Base Concepts
-Strategic Learning
-Corporate Empathy
-Mindflow Techniques
Explanation
The essential job of strategy is to create an intense focus on the few things that matter most. Our Strategy Workshops are designed for creating and implementing winning strategies and modifying those strategies as the environment changes.
These workshops can be run as:
- a part of a project (like Enerjisa Strategy Transformation, Santa Farma Fora Projects),
- a standalone workshop (like Pfizer Leadership Alignment)
Reference Use Case
Reference cases include:
- Pfizer - Alignment Workshop on Global Strategy vs Local Realities
- Enerjisa - Strategy Transformation / Key Insights, Key Stakeholders, Situation Analysis
- Enerjisa - Strategy Transformation / Setting Strategic Choices
- Enerjisa - Strategy Transformation / Strategy in Action
- Enerjisa - Strategy Transformation / Storytelling and Strategy
- Santa Farma - Strategy Transformation / Setting Strategic Choices
- Santa Farma - Strategy Transformation / Strategy in Action
- Santa Farma - Strategy Transformation / Storytelling and Strategy