LET'S EMPATHIZE
TOGETHER
CUSTOMER EXPERIENCE
Redesign Business helps organizations
develop their Customer Experience (CX) strategy and capabilities.
CX TRANSFORMATION
IS A LONG JOURNEY
We assist you in becoming a customer centric organization.
We empathize together. We redesign together. We transform together.
OWN REALITIES
We run a series of corporate empathy interviews to detect organization’s own realities. We always encourage our customers to “start with a why” as Simon Sinek says.
CUSTOMER NEEDS
We use ethnographic research and qualitative interview techniques to detect hierarchy of customer needs. It shifts the focus from an
internal-centric to a customer-centric solution.
TOOLS & METHODS
We use proven tools and methodologies in building your customer experience roadmap. We revisit all elements including customer journeys, customer touchpoints, and beyond.
CO-CREATION
We work with multidisciplinary teams and empower them with the right skills. Together we build a leading customer experience strategy and an execution plan for transformation.
CUSTOMER EXPERIENCE
Some of our reference projects
Billing Journey
Client:
Leading Multinational Telecom Company
Challenge:
How might we improve ease of understanding and accessibility through a more digitalized billing.
#System Design
#Circular Design
#B2B Banking
#Transactional Banking
#Industry Solutions
Redesign Care
Client:
Leading Multinational FMCG Company
Challenge:
How might we be the preferred partner of our customers by shifting traditional customer service approach; not just selling or delivering but caring for them?
#System Design
#Circular Design
#Industry Solutions
Complaint Management
Client:
Leading Multinational Retail Company
Challenge:
How can we manage delivery-related complaints in the e-commerce channel after Pandemic effectively?
#Customer Experience Design
#Customer Journey Map
#Service Blueprint
#Business Design
#Design Thinking
#Ethnographic Research
#Analytical Validation
#Corporate Empathy Corp